InstaMed

Take the hassle out of healthcare payments by paying all of your medical bills in one place with InstaMed. Save payment and health plan details to your secure InstaMed digital wallet Make healthcare

Developer InstaMed Communications, LLC
Category Finance
Filesize 7.97 MB
Lastest version 1.7
Update 17/12/2021
Price Free
Age 4+
Rating
162 reviews
View on Appstore

Screenshots

Description

Take the hassle out of healthcare payments by paying all of your medical bills in one place with InstaMed.

Save payment and health plan details to your secure InstaMed digital wallet
Make healthcare payments in seconds, and be confident that your healthcare and financial data is safe and secure. We’re healthcare’s most trusted payments network, independently certified at the highest levels for both healthcare and payments.

Manage all of your healthcare expenses in one place
Once you start paying all of your healthcare bills with InstaMed, we’ll help you understand your overall spending pattern and keep track of all of your payments. No more paper receipts!

Connect with participating providers
You can pay any healthcare bill with InstaMed, but you can do even more if your provider is using InstaMed, too!
• Go green with paperless billing
• Never worry about missing a bill with automatic payments
• Set up a payment plan
• Understand your benefits for any health plan
• Skip the front desk and check in to appointments from your phone

Bug Fixes Feature enhancements

Reviews

Overall Rating: Recommend App

tapraptap23/1/2020
Automatic fields incorrect

Unfortunately not a ‘snap’ to pay. Once I scanned my bill it incorrectly auto filled names, account numbers, email addresses etc with words like ‘automated’, or something like ‘pleasepaythefullamount’ etc. The amount field was populated with the full bill amount instead of what my portion is after insurance payed (which were both clearly marked on the bill). If I were not paying attention, I would have been charged the full amount instead of billed amount. That would have been a headache. But, thanks for saving me the stamp. Ok one last thing-you want me to use a nickname to go with my review and ‘ugh’, ‘seriously ‘, ‘howboutthisone’, ‘chimichanga’, ‘mom’, ‘mom4’, ‘froglegs’, are all taken?!!!

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vnasser21/7/2019
“security” if you can call that !

REALLY??!! “help prevent unauthorized access to or misuse of your Personal Information, but cannot guarantee that your Personal Information will never be disclosed” 8. Security InstaMed has established safeguards to help prevent unauthorized access to or misuse of your Personal Information, but cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Statement (for example, as a result of unauthorized acts by third parties that violate applicable law or relevant Web statements). If you register for a Web account, you will be asked to select a password to help protect your information. These passwords help us verify your identity before granting access or making corrections to any of your Personal Information. You should never disclose your password to anyone. InstaMed will never ask you for your password in an unsolicited phone call or email. You are responsible for maintaining the secrecy of your passwords and any account information. When you provide credit card, debit card or bank account information, it is transmitted using SSL technology to help prevent unauthorized access to or misuse of that information. You will know that SSL is being used when you see a full yellow key in a blue box in the lower left-hand corner of your browser or a full “lock” in the status bar of your Internet Explorer browser.

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JV98768/5/2019
Bad User Experience

I have my payment and user information stored on the app, but when I go to pay a bill, I take a picture and none of the information transfers to the form, so I enter it manually. Then it doesn’t recognize the address of the recipient of the payment and insists “address line 2” must be filled in. There is no additional address, so I put “n/a” and that’s not good. I put “suite n/a” but that’s no good, so I had to make up a fake address by entering in “suite a” and hoping the payment goes through. Then, the worst part of all after entering all that in, the payment screen. I have a credit card saved on their service, but it prompted me to connect my bank (which I do not feel comfortable doing). I want to pay by credit card (or even better, though Apple Pay), but that’s not an option, so … I back out of the whole transaction and just go on the mobile web version. The web site recognized who I was, pre filled in all my information and let me pay with the credit card on file. Why would I use this app ever again? Just use the web site. Much easier. It doesn’t matter if you can take a picture of your bill if you can’t pay it.

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u2bigg17/8/2020
Horrible

Both my bill and the app said I should be able to “take a picture of this bill and pay in a snap!” Couldn’t be farther from the truth. First, it makes you set up an account. That should be an option, but not mandatory if you’re just wanting to pay a single bill “in a snap”. Then you take a picture of your bill—but their system finds all the wrong information. So you have to go through the time of entering everything yourself anyway—definitely not “in a snap”. Finally, you get to where you can pay—and it won’t take credit cards. They want your bank info. And I’m definitely not trusting that info to an app which works this poorly. You’re better off ignoring this app, and just paying your healthcare provider directly.

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terrasinelux10/10/2019
No Apple Pay integration!!

Seriously??!! You make an IOS app quick pay for Medical bills and don’t include Apple Pay Integration? This app was painful to pull up my bill and enter information on. It was not very intuitive at all. When asking for patient information you could at least include an info box explaining where to look on the bill, especially since instamed is littered all over the bill. I did try scanning the bill and it did not work – so much for paying in a snap…

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Fjsheppard197121/7/2020
The app times out after taking a photo of my bill

This app needs a lot of work. I am going to delete this app. I downloaded it today and it shouldn’t take me this long to pay a bill. I paid online instead which is what i should have done in the first place. Developers please beta -teat before you release your applications. This was very painful to the point I gave up. Seriously, i could have written a check, addressed an envelope, stamped the envelope and walked it yo my mailbox faster than it takes to pay on this app, and it never worked after multiple attempts. Developers get your stuff together. Please! I may be critical but it is your work that is out there for eyes to see. Do better.

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CryoQueen26/8/2020
Only if you have time to waste

I agree with most of the comments so far posted. It’s unbelievable that an app with such poor usability has been released. It seemed like first time usage and set up was going to be difficult and then it would be easy, but after spending 25 minutes to pay one bill and not succeeding because of the circular logic and disconnects in the work flow, I gave up. Anything would be easier than using this app, including driving to the provider and paying in person.

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Stormluvr21/6/2020
Useless

I just downloaded this app and tried to use it to pay a doctor bill. I had it scan the bill. There are errors in the scan, some of the numbers were incorrect. It was unable to identify the patient’s name or the account number or the amount due, so I had to enter them. There was no option for Apple Pay, only blank’s for a bank withdrawal, no option for credit card. I am sorry that I wasted my time to find that this didn’t do what was advertised.

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igabeau4/12/2020
Unusable

App filled in fields with nonsense, e.g., random words from the statement in the patient name fields. The app filled in patient name as “COMPREHENSIVE EXAM”. Then after I wasted time manually correcting and filling in fields, it provides no way to pay by credit card, debit card, or HSA Account—only checking account or savings account. Total waste of time. They should hire a new tech team to design and test an app that actually functions. I tried again many months later—app not improved at all. Still unusable. I deleted it.

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Magntpat19/3/2022
Scary that this incompetence is allowed with a medical payments app

I figured I would give this app a try because I prefer to pay my bills online. The look and feel of the app has “you’re about to get scammed” vibes all over it. You can’t find an account balance anywhere and every click made me feel uneasy entering my personal information. I’m going to write a check instead. I already feel like my personal data and security have been compromised.

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KAB_2210/8/2020
Worst app to pay bills ever

I have never seen a more non-user-friendly app than this one! I tried to change my payment plan and it would not let me, I tried to delete the recurring payment and my actual account and it would not let me and to top it off when I hit the help button nothing happened. What a total waste of time, instead of being more efficient I will now have to make numerous phone calls to get this resolved. Do not use!!!!

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Johnnie 551/6/2019
Too much trouble to use

1. Entered credit card info in wallet. Could only pay bill with bank info. Why would I use this site when I can pay bills from my bank account and not share the information? 2. Decided to delete app but wanted to get rid of my credit card info first. Password used to set up account didn’t work, but when I reset it, it was a “previous password.” 3. Couldn’t get to credit card info to delete it. 4. Photo of bill can’t pick up account number.

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hogosan22/10/2020
Poorly designed

The designers of this app have obviously never actually used it. “Pay Bill” DOESN’T take you to a payment screen for your recurring accounts/payments. In fact, the accounts tab gives no indication that a bill can be paid there either. They really need input from the people who use it. I would never use such a poorly designed app if I didn’t have to.

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BolinGreg28/9/2021
Horrific Coding

I very seldom write negative reviews. But… 1) Even if you place a credit card in your in-app wallet, it still pushes you to use your checking account when adding a provider or scanning a bill. Turns out, you are authorizing an SUA via Chase by using this method of payment. 2) The list of cooperating providers is dismal. 3) The coding is ridiculous. For instance, if you try to remove a provider, the pop-up-menu ‘delete’ option covers the area of the provider above it, and clicking on ‘delete’ then opens that provider profile, instead of deleting the one you were aiming for. 4) Navigation throughout the app is labyrinthine and phenomenally confusing. 5) Morgan/Stanley? Seriously?

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GremlinEH17/7/2021
How can this be so pathetic?

This app must have been made by some moron stealing WiFi from McDonalds. Nothing works! You cannot find providers. If you add the wrong provider, the remove function does nothing. The help function doesn’t even work. I cannot believe J.P Morgan Chase puts their name on this program. It is beyond embarrassing. I’m not putting my payment information in here!!! There is no way I can trust it will be secure.

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JCVermont27/3/2022
Same bad experience

It is frustrating trying to pay a bill using a iPhone and InstaMed using Google. So I tried downloading this app, hoping it would be easier. Nope!! Same exact terrible experience. When I try to tap on something from a pop up window then the window disappears rather than doing what it is supposed to do. I still haven’t paid the bill….. I think.

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pdxlvr5/2/2022
Awful

If you are itching to waste 20 minutes with a glitchy interface that autocorrects what you are searching for in the providers, loops you around a few times to set up the account , doesn’t find the account number on your bill, and doesn’t integrate with any of the features on the iPhone that normally make bill paying a joy, then use this app.

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Ele Majerowickz4/4/2022
The worst of the worse!

I never write reviews but this is the worst App to pay medical bills. I mentioned to my OBG that using this App has caused me so much trouble; bills are still unpaid even after processing the bill two or three times. It’s a nightmare! Why Axia Women’s Health force me to pay my bill through this App? When I call to pay over the phone the lady was rude…Overall it’s been a horrible experience.

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Ken in Ann Arbor7/6/2020
Useless app

First step is to scan the bill. I’ve used other apps to scan documents like this hundreds of times – checks, foreign-language docs, tax forms. This app, however, put incorrect or missing information into almost every one of the dozen required fields. It’s actually more work to use the app than to not use it. JPMorgan, you’ve wasted your money.

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Master_rock25/5/2018
Snapped and Paid!

Just downloaded this app and took a picture of my statement and paid it in less than a minute. Highly recommended if you don’t want to go over all hassles paying healthcare bills

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Delete/Cancel

How to delete InstaMed

Find out how to delete InstaMed on your iPhone, iPad and iPod touch.

  1. Touch and hold the app.
  2. Tap Remove App.
  3. Tap Delete App, then tap Delete to confirm.

If you touch and hold an app from the Home Screen and the apps start to jiggle:

  1. Tap the Remove icon in the top left-hand corner of the app.
  2. Tap Delete App, then tap Delete to confirm.
  3. Tap Done.

How to delete InstaMed on Android Device

Head to the Google Play Store app on your phone and tap the profile icon. Go to “Manage Apps & Devices”, then select manage. Tap on the app you want to remove and hit uninstall

How to cancel InstaMed subscription

InstaMed is a free app and does not offer in-app purchase in the Apple Appstore, you might have purchased a subscription from another company or device. Try these methods to cancel your subscriptions

Cancel a subscription on paypal

  1. Log in to your PayPal account at www.paypal.com.
  2. Click on the settings tab which is beside the logout option.
  3. Press “Payments” from the menu provided to you and click on “Manage Automatic Payments” in the Automatic Payments dashboard.
  4. You may see a series of merchant’s agreements you’ve transacted before. Click on InstaMed to cancel.
  5. You will be shown a confirmation page. Click on the “Cancel Automatic Payments” tab to affirm that you want to stop making payments to InstaMed Communications, LLC.
  6. Then click “Done” on the verification page to complete the unsubscription.

Cancel a subscription on your bank account

On your bank statement, find the charge for the subscription. If your bank statement doesn’t say Apple, apple.com/bill, or something similar, Apple doesn’t provide this subscription to you. To cancel the subscription, contact InstaMed Communications, LLC that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.

How to Cancel a Subscription on your Android device

  1. Open the Google Play Store. If you have multiple Google accounts, be sure you’re signed into the right one.
  2. Click menu, then go to “Subscriptions”.
  3. Choose the InstaMed subscription you wish to cancel and tap on the “Cancel Subscription” option.

Contact Support

Listed below are our official links on how to contact InstaMed. Get in touch with InstaMed Communications, LLC customer service via email, phone number or live chat.

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